Tender Repair Sales Specialist
The Tender Repair Specialist plays a pivotal role in delivering exceptional on-site customer service while planning and managing sales opportunities within our service business. This role is essential for achieving key performance indicators (KPIs) and maintaining high levels of customer satisfaction.
Key Responsibilities:
Customer Relationship Management:
- Develop and enhance the clients market position and customer base.
- Drive proactive engagement and solution selling across various customer segments, demonstrating value throughout the lifecycle.
- Foster customer relationships to ensure profitability, loyalty, and satisfaction.
- Manage large customer accounts, ensuring contractual data accuracy, resolving billing issues, improving contracts, and enhancing quote quality.
- Build relationships with key decision-makers, potential new targets, and influencers.
- Promote the clients value and deliver exceptional customer service.
Sales Funnel Management:
- Lead the sales process, ensuring CRM data quality, managing contacts, customers, influencers, opportunities, and reporting on wins and losses.
- Ensure positive results in orders, contracts, profitability, and market price development.
- Direct focus on the right customers through detailed customer analysis.
- Ensure the correct value propositions for customers.
- Implement and advise on pricing guidelines and support area-specific challenges.
- Approve tenders.
- Utilize global processes and tools for local benefit and maximize activity levels.
Skills and Experience Required:
- Experience in sales, particularly business-to-business.
- Account management experience.
- Understanding of targets, forecasting, and sales funnel management.
- Strong influencing and negotiation skills.
- Sales-driven mindset.
- Excellent customer service skills.
- Proficiency in handling customer questions and inquiries.
- Flexible working mindset.
- Proficiency in written and spoken English.
- Good IT skills.
- Familiarity with CRM systems, SAP, or data awareness (preferable but not necessary).
Benefits:
- Competitive salary
- 25 days holiday
- Company pension scheme
- Employee assistance program
- Personal Development Initiative (PDI)
- Life assurance
- Cycle to work scheme
- Company discounts
- Quarterly commission
- Hybrid working