Technical Operations Manager
Location: Gillingham, Kent
Salary: Competitive + Quarterly Bonus + Health Insurance
Our client is seeking a hands-on Technical Operations Manager with a background in Fire & Security. As the Technical Operations Manager, you will lead the customer service delivery team, manage key client accounts, and drive new contract sales through strategic planning and execution.
Key Responsibilities:
- Direct management of key client accounts and Account Managers
- Leadership of the Service Sales/Estimating Team to achieve sales targets and service excellence
- Development and implementation of service delivery strategies aligned with company goals
- Monitoring and reporting on contract performance and compliance
- Working closely with the Engineering Manager and Service Desk Manager as part of the senior management team
Qualifications and Experience:
- Proven experience in customer service management within a technical or service-oriented industry
- Strong leadership, team management, and contract management skills
- Excellent communication, interpersonal, and problem-solving abilities
If you are looking for an exciting opportunity to lead and drive operational excellence in the Fire & Security sector, apply now for the Technical Operations Manager role.
Benefits:
- Competitive salary
- Quarterly Bonus based on profitability targets
- Health insurance and other benefits
- Opportunities for professional development and career advancement