Logistics Operations Support Co-ordinator
(Monday - Friday, site based - 08.00am - 4.30pm)
This role has been created to keep a high standard on the Resource and Reconciliation departments and to build on our current accomplishments.
Reconciliation
- The Reconciliation department is responsible for the accurate processing of customer orders following delivery by the driver. This team plays a vital role in ensuring that all orders meet established criteria for invoicing, thereby contributing to the overall efficiency and accuracy of our billing processes.
Resource
- The Resource team serves as the foundational component of the Scheduling function, playing a critical role in ensuring that drivers’ needs are met and that schedules are prepared accurately and promptly for effective planning.
Key Responsibilities
Reconciliation
- Input Flexi driver delivery details into the system
- Validate and reconcile customer orders to ensure compliance with invoicing criteria
- Ensuring that orders are processed within a timeframe not exceeding 3 weeks from delivery
- Identify and resolve discrepancies or issues related to orders, employing strong problem-solving skills
- Driver paperwork management
- Raising shift errors with the Logistics Support Team
- Chase any missing delivery documents with remote Flexigrid depots
- Provide Resource inbox administration support
- Send delivery paperwork to haulage only customers
- Carrying out Driver loading error corrections
Resource
- Manage driver requirements, including overtime, holiday requests, and sickness reporting ensuring all deadlines are consistently met
- Construct and adjust driver schedules in a timely manner, ensuring that all shifts are adequately filled
- Ensure that each driver is assigned a truck and trailer, incorporating specific routing requests into their shifts
- Maintain accurate records of fleet availability, including fleet maintenance and Vehicle Off Road (VOR) statuses, in the scheduling system
- Collaborate closely with the planning team and Fleet team to ensure seamless scheduling operations
- Facilitate efficient scheduling that meets operational needs and enhances driver satisfaction
- Maintain up-to-date records in the scheduling system to reflect the status of all vehicles
- Send confirmation texts to drivers regarding schedules, changes, and important updates to ensure clear communication and operational efficiency
- Prepare the next day’s Fleet Management sheet, ensuring that all planned maintenance and Vehicle Off Road (VOR) statuses are accurately captured and driver / vehicle movements are documented to facilitate smooth operations
- Ensure that all assets scheduled for planned maintenance have a designated plan for transportation to the workshops, facilitating timely servicing and minimising downtime
- Next Day Unmanned Planning: Identify gaps in coverage and proactively manage resources to ensure next-day operations are fully staffed.
- Truck/Trailer Administration: Maintain accurate records and manage administrative tasks relating to fleet vehicles
Skills, Knowledge and Expertise
- Haulage or Logistics background is preferred
- Able to work in an open plan office that is very busy
- Ability to multi-task
- Ability to work on multiple systems
- Must have strong Microsoft applications experience i.e. Word, Excel, Teams and Outlook
- Must be able to work as part of a busy team
- Must have strong organisational and administrative skills
Benefits
- Competitive compensation: Enjoy a competitive salary, complemented by a generous performance-related pay scheme that recognises your achievements.
- Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
- Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.