Customer Service Advisor - Coalville

22,500

Date Posted: Thursday 24 October 2024

, Ref: 1251

Customer Services Advisor

Our client in the Coalville area are seeking a Customer Service Advisor to join their team on a full time permanent basis.

The main purpose of the role will be to:

  • Complete the day to day duties within the department

  • Provide excellent customer service on the telephone, face to face and via email

  • Manage customer accounts

Overview of the role

  • Process purchase orders on SAPs

  • Handle incoming calls and resolve queries alongside building good customer relationships
  • Follow processes and procedures within the department
  • Work to deadlines, Prioritise work load and multitask
  • Provide customer back order reports on a weekly basis using the reporting system on SAP
  • Manage multiple email accounts and respond accordingly
  • Stock Checks, Pricing and product lead times
  • Dealing with customer discrepancies, investigating and logging reports using excel
  • Chasing deliveries, Giving ETA’s and requesting POD’s

If you consider yourself to be the following - please apply

  • Passionate about giving excellent customer service
  • Pleasant and efficient telephone manner
  • Helpful attitude
  • Desire to learn and progress to more advanced duties
  • Have excellent attention to detail
  • Ability to maintain good working relations with customers
  • Ability to prioritise own workload but as part of a team alongside helping with other workloads during busier periods

Hours of work:

8.30am - 5pm (1hour lunch) Mon - Thurs

8.30am - 4.30pm (30 min lunch) Fri

Salary up to £22,500 for relevant experience.

 

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